Services
and Support
ENSYTE utilizes a team approach to addressing
client software operating issues and performing consulting engagements.
The ENSYTE team consists of technically trained and highly experienced
professionals who provide our clients with focused analysis and
recommendations. The team consists of people with diverse practical
backgrounds in reserve engineering, acquisitions analysis, financial
presentations, oil and gas sales contracts, land lease, production
operations, material control and both revenue and division order
accounting. The staff is made up of both in-house staff, affiliate
staff and independent consultants with specialty expertise in
the subject matter. Software support includes installation issues,
trouble-shooting and aiding our clients in running ENSYTE software
within their specialized technical environment. ENSYTE also specializes
in design, implementation, and support of core computer and network
technical issues within the Microsoft software systems. Core
technical areas consist of the following key elements:
- System Administration and Operation
- Database Management
- Network Administration
Client Support:

The goal of ENSYTE's Client Support Team is to help our clients
receive the most effective and efficient use from their ENSYTE software application.
Software Releases:

ENSYTE regularly notifies each client of coming releases and system
requirements enabling them to prepare internally for software upgrades. ENSYTE's
upgrades are provided under the ENSYTE Maintenance Agreement and contain application
enhancements and the occasional bug fix (or extermination).
Help Desk Support:

ENSYTE offers help desk support services that are available during
normal business hours. ENSYTE also offers 24-hour service availability on an
on-call basis. Prior notification is required for 24 hr standby support.
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