For additional
information: Email
ensyte@ensyte.com
or call 713-622-2875,
ext 102.
Services and Support

ENSYTE utilizes a team approach to addressing client software operating issues and performing consulting engagements. The ENSYTE team consists of technically trained and highly experienced professionals who provide our clients with focused analysis and recommendations. The team consists of people with diverse practical backgrounds in reserve engineering, acquisitions analysis, financial presentations, oil and gas sales contracts, land lease, production operations, material control and both revenue and division order accounting. The staff is made up of both in-house staff, affiliate staff and independent consultants with specialty expertise in the subject matter. Software support includes installation issues, trouble-shooting and aiding our clients in running ENSYTE software within their specialized technical environment. ENSYTE also specializes in design, implementation, and support of core computer and network technical issues within the Microsoft software systems. Core technical areas consist of the following key elements:

  • System Administration and Operation
  • Database Management
  • Network Administration
Client Support:

The goal of ENSYTE's Client Support Team is to help our clients receive the most effective and efficient use from their ENSYTE software application.

Software Releases:


ENSYTE regularly notifies each client of coming releases and system requirements enabling them to prepare internally for software upgrades. ENSYTE's upgrades are provided under the ENSYTE Maintenance Agreement and contain application enhancements and the occasional bug fix (or extermination).

Help Desk Support:


ENSYTE offers help desk support services that are available during normal business hours. ENSYTE also offers 24-hour service availability on an on-call basis. Prior notification is required for 24 hr standby support.

 
Support Contacts:

Production Management - PRISM, LANDTRAC, ITREX

primedb@ensyte.com



Natural Gas Management, Contracts, Gas Marketing-
gastar@ensyte.com

Economics, AFE, Asset Management, Budgeting & Planning -
prophet@ensyte.com