ENSYTE VIRTUAL HELPDESK

ENSYTE is able to provide advanced IT support for all software applications through Spiceworks.com. The Spiceworks Helpdesk is a collaborative online portal that keeps track of support tickets and allows users to monitor progress of support ticket resolution and interact with other users and IT managers to effectively resolve issues and streamline workflow. Through the Helpdesk, the User can be assured that their issue won’t be neglected or lost in a cluttered email inbox.

When an issue arises with any of ENSYTE’s products, the User will create a support ticket by utilizing the Helpdesk portal or automatically create a ticket by sending an email with supporting attachments to helpdesk@ensyte.com. The Helpdesk manager will be notified and will assign the issue accordingly if it has not already been assigned by the user. Through the Helpdesk portal, the user can prioritize, modify and track the status of their support ticket. The ability to add attachments to the tickets allows the user to effectively demonstrate their issues with the support of images, PowerPoint presentations, and Word documents.

Utilizing this system ensures ENSYTE’s customers will get the response they need in a timely manner without interrupting vital business activities, making ENSYTE the best option for companies that can’t afford to wait around for answers to important issues with their business management software.

SUPPORT TEAM

ENSYTE utilizes a team approach to addressing client software operating issues. The ENSYTE team consists of technically trained and experienced professionals who provide clients with focused analysis and recommendations. The team consists of people with diverse practical backgrounds in oil & gas marketing, acquisitions analysis, financial presentations, oil and gas sales contracts, land lease, production operations, material control and both revenue and joint interest accounting. The support team is made up of in-house staff, affiliate staff and independent consultants with specialty expertise in the subject matter. ENSYTE also specializes in design, implementation, and support of core computer and network technical issues within the Microsoft software systems.

Core technical areas consist of the following elements:

- System Administration and Operation
- Database Management
- Network Administration

The goal of ENSYTE’s Client Support Team is to help our clients receive the most effective and efficient use of their ENSYTE software applications.

ADDITIONAL CUSTOMER SUPPORT

ENSYTE offers additional support services during normal business hours; 9AM to 5PM CST.

Contact:
Barbara Swift
713-622-2875, ext 106
Barbara_Swift@ensyte.com

ENSYTE also offers 24-hour service availability on an on-call basis. Prior notification is required for 24 hr standby support.